In this blog, we are going to compare the two big platforms of Pega BPM and ServiceNow in terms of better usage, cost of product, features and operations. Expertise the essentials of Servicenow training with the concepts such as homepage creation, tables, dictionaries, forms, managing the service catalog, creating workflows, updating set, data import in servicenow, scheduling jobs, notifying emails, user administration, etc.
Table of Contents
ServiceNow versus Pega BPM: Which Is Better?
Pega BPM has a higher TCO than ServiceNow, yet ServiceNow is scored higher as 78 of 100 than Pega BPM as 71 of 100. Users of ServiceNow get access to more features (18) than those of Pega BPM (3). In this scenario, there is an obvious winner, and that it’s ServiceNow!
Are you searching for a Customer Service solution which is suited for your corporation? Purchasers like you care about the true total implementation cost (TCO), the complete features list, user reviews, vendor reliability, and the benefits and drawbacks.
Pegasystems vs. ServiceNow: how do they compare?
ServiceNow: ServiceNow is a renowned cloud-based service provider that automates IT operations for businesses. Our solution consists of a set of apps created on our proprietary platform that automate workflow and connect relevant business operations. We concentrate on automating and standardizing business processes in order to transform enterprise IT.
Pegasystems: Pegasystems Inc., situated in Cambridge, Massachusetts, is a provider of BPM, CRM, and a Business Rules Platform. Pegasystems software transforms how leading firms improve customer experiences and automate processes. Master the pega training course under the guidance of experienced professionals to learn the concepts such as application, user interface, process report, decision, etc. and improve your skills required for becoming a pega professional.
Who is the most expensive? Pega BPM or ServiceNow?
Customer Service software’s true TCO comprises the software training, hardware (if needed), subscription fees, software license, modifications, support and maintenance, and other associated services. It’s crucial to include in all of these “hidden costs” when computing the TCO.
On a scale of 1 to 10, ServiceNow costs $30,000 per year plus the baseline ITSM package. ServiceNow has a rating of 4, which is lower than the industry average for Customer Service software. Pega BPM is priced at $200 per user/month, and when compared to its competitors, the software is ranked 4 – less expensive than the typical Customer Service software.
Bottom line: The price of ServiceNow is similar to that of Pega BPM.
Which program has the most/best features?
It’s critical to analyze the functionalities of any company software system. Your team’s procedures, workflows, reports, and requirements should all be supported by the tool. We’ve evaluated ServiceNow vs. Pega BPM depending on some of the most critical and essential Customer Service capabilities to help you make an informed decision.
ServiceNow: This program is called “feature-rich,” with more than ten key features listed below: Change management, billing and invoicing, asset management,email integration, customer survey, contract management, incident / request management, and ITIL compliance are all available.
Pega BPM: Online Customer Support, Basic Reports, Data Export/Import.
Size of the target consumer
Businesses of various sizes and types are among the software’s customers. Pega BPM is ideal for large businesses.
Conclusion
In this session, we have successfully compared the two software products of Pega BPM and ServiceNow platforms on the aspects of product rating, implementation costs, features comparison, product costs, etc.
