Are you worried about the impact that COVID-19 is having on your business? You are not alone. Many business leaders are looking for answers on how to survive the crisis, and one common theme is the strategic importance of call center outsourcing to countries such as the Philippines.
The spread of coronavirus across the world has had a huge impact on the global economy. By many estimates, the reduction in GDP in the second quarter of 2020 will be the worst in recorded history. Economic activity is expected to have shrunk by even more than during the recent financial crisis and the great depression. For businesses in America to survive these challenging times, it will be imperative for management to find ways to reduce costs and improve efficiencies in their processes. As we will discuss, one way to do this is through call center outsourcing to the Philippines.
On March 11th, the WHO declared COVID-19 to be a pandemic. In the month since this declaration was made, we have seen governments across the globe implement measures the likes of which haven’t been witnessed since WWII. Countries have closed their borders and shut down their airports. Businesses have closed and people have been told to stay in their homes. The lockdowns and restrictions imposed on people’s lives are quite simply unprecedented.
Only time will tell if the right decisions were made and hopefully, we will look back and determine that many people’s lives were saved as a result. However, it is important to recognize the fact that right in this moment there are thousands of companies across the country that are struggling to keep their doors open. These companies need answers and solutions to stop them from going bankrupt. Many businesses are quite simply in a fight for survival.
As people across America are staying indoors and only venturing out to get groceries, this means that households are simply not spending their money. Some businesses can rely on their online business to support them during this crisis, but many others are reliant on either in-person store sales or need their workers to be present for their operations to continue. For those in the latter category, there is no cash coming in from sales, and yet there are still business expenses that need to be paid.
One way that businesses can look to improve their financial situation during these challenging times is to reduce their overhead. There are a lot of business functions that can be outsourced in order to lower costs. For example, call center outsourcing to the Philippines can greatly reduce your outlays while actually improving the service provided to customers as well. Right now, the focus will be on cutting costs, but over time you will realize the many additional benefits that come from outsourcing.
One county, in particular, has become the undisputed leader in call center outsourcing, and that is the Philippines. Due to a skilled talent pool in Manila, there are many companies that have set up there which has allowed it to become such an important international business hub.
Call center outsourcing providers such as PITON-Global have made a huge name for themselves in recent years and developed a sterling reputation. Over the last decade, they have become the mid-market leader in the BPO space and helped companies across the world to improve operating efficiencies, drive revenues and enhance the customer experience.
