Contrary to popular belief, life in a call centre is not simply about making calls or indeed taking them. There are a number of jobs that can be done out of a call centre, offering a range of employment opportunities – from customer services to even jobs in IT.
One of the strongest draws to working in a call centre is that the majority of companies have positions available across a range of seniority levels. This means that you do not need a lot, or sometimes even any, experience to get a job in this industry. This makes the industry particularly attractive to young people and graduates that are looking to perhaps build the foundations of their careers, but are blocked by other industries, which frequently demand years of experience to break into the said field. .
This idea of not needing previous working experience to do the job, is particularly prominent overseas, where call centre work is outsourced. For example, call centre services in the Philippines are often provided by young graduates as the jobs are lucrative in comparison to other jobs in much of the country.
If it’s a passion for people you have, the best call centre job to look for would be a customer service advisor. A great role for people looking to expand on their personable skills, ambition and hard work often lead to promotional opportunities relatively quickly in this position.
If you prefer to be the one doing most of the talking, working in a sales environment could be better for you. A role as a sales advisor would help you to develop skills such as trustworthiness, meeting targets and working to deadlines. A competitive streak also helps in sales because many companies offer incentives to the best performer each week or on a monthly basis.
For long term career development, something in the support side of a call centre may be better suited. This might include jobs in recruitment, human resources, IT and marketing. Down the subject specialist route, you will be able to provide detailed assistance on a plethora of matters. Being the go-to person within the business, you deal with fellow employees, rather than the public, and specialities may include processes, training, marketing or troubleshooting in the IT department.
