Would you ever buy your things from a shopkeeper who is being rude to you? Of course not. This is because he is crushing your self-esteem, he is making you think that you are small, and there is no other thing that comes first for us human beings than our self-respect.
Now consider another possibility, this time the shopkeeper is not being rude with you at all, but he is talking with you in a really unethical language and tone which is completely unbearable for the social norms.
So how would you feel? Will you engage in talk with him more? Would you buy anything from him? Absolutely not, because he is reflecting who he really is from the inside.
Similarly, if own a business and think that your customers have started to run away from you, then the first thing for you to do is to observe the behavior of all the employees dealing with the clients as it is very important and there is a great possibility that the cause of your customer loss is the rude and unethical behavior of any of your employee.
There are many reasons of bad and unethical behavior of employees can have really adverse effects on your customers as well as your business. Now, let’s have a look at some of those unfavorable effects that a bad employee behavior can cause to the business.
Impacts of Bad Employee Behavior
It makes the Customers Lose Satisfaction
Once the customer is not receiving good employee behavior and a satisfying customer service, as expected, he starts dropping all his trust in the company and losses all his satisfaction. Now he won’t be using your services and products with the same confidence he used to do. Instead, he will start looking forward to your other competitors.
Ultimately, It Leads to the Customer Loss
Now, you can’t expect anyone to stay attached to you even when you are being extremely rude and unethical with him.
So this will happen to your customers when your employee is not dealing with them in the right way. They won’t look again to your services and ultimately, you’ll lose your very precious customers.
It Even Prevents other Consumers to Step in
Not just this is going to make you lose your existing customer, it will also prevent other consumers from stepping into your company.
This is because the moment the customers receive that immoral behavior from your employee, they waste not another second to spread this news all around the world, so never underestimate the power of social media platforms.
They can do the bad with you which you have never expected. Once the news about your company’s remarkable customer service spread worldwide, the people start to avoid you for their own good, so this even makes you lose your future customers as well.
How can Employees Practice Good Behavior
Now, to save your business from downfall and to keep your best customers, it is important for you to first spot out the employee who9 is causing the major problem. Once you have reached him, the next step is to decide what to do with him.
But if he is an asset to your company and you can’t afford to lose him, it is important to start giving him the training to practice his good behavior. For this reason, you can hire any of the best professional psychiatrists or approached the companies that are offering to train employees. And if even this does not work, then unfortunately the last option left for you is to get rid of him instantly.
