There are a few crucial changes when it comes to buying recruitment software in 2021. Recruitment agencies have additional needs as well as some that are prioritised more since last year.
The global pandemic outbreak led to recruitment agencies, all across the world, working from their homes. New methods of working and new technology had to be adopted in a hurry. But now, a year later, everyone is more experienced and better prepared.
Recruitment software remains an integral component of recruitment work for staffing agencies. Its ability to record, organise and provide a platform for different kinds of recruiting activities makes it indispensable. So, agencies have to be careful when selecting their CRM software.
The 2021 recruitment CRM buying checklist must cover –
• Features to support remote recruiting
Remote recruiting is now more common than ever. Thus, recruitment agencies need a CRM software solution that is capable of assisting their digital recruitment activities. This includes video interviews, online skills tests, electronic signing and exchange of documents, etc. Recruiters can continue delivering the best services from outside their regular office spaces, too.
• Improving the quality of shortlisted candidates
In 2020, recruiters had to deal with a sudden influx of job seekers in the employment market. There were a lot of applicants for one job role. But that didn’t always correspond with the quality of candidates that employers were looking for. Hence, recruiters turned to candidate skills testing to help sift through the immense applications. Skills testing is useful for filtering applicants.
• Reducing cost-to-hire
There are several ways to reduce the cost-to-hire in recruitment. Using a recruitment software helps is one such convenient way to do this. Software enables easy building and maintenance of talent pools and helps conduct multiple interviews online. It also streamlines the entire hiring process saving time and money.
• Boosting the company brand
In 2021, the company brand and image is more significant than ever. So, agencies must pay further attention to ensuring better candidate engagement and candidate experience. This is achieved through improved communication and regular interaction. Good candidate experience factors into creating a better brand image for the recruiter and the agency.
• Flexibility to improve overall recruiting
These days, recruitment software vendors offer various features and functionalities in their software solutions. Recruiters require a flexible software system that drives up efficiency and productivity. Automation, comprehensive compliance checks, software integrations – these have tremendous value in enhancing the overall quality of work and results.
Importance of functionality and customer service
Aside from sophisticated features, recruiters must note that the software they like is easy to use and offers excellent customer service.
Functionality and customer service are often relegated to the back when agencies are seeking a good recruitment platform. However, a complicated and hard to navigate software system is likely to end up gathering dust when recruiters stop using it. That’s a waste of money. Recruiters will go back to the old outdated method of hiring people which diminishes productivity and efficiency.
Excellent service is often viewed as an additional facility. But if agencies are going to be using their recruitment software every day then wouldn’t great customer care and service be extremely necessary?
Ask for customer testimonials. These present a good look at the kind of service potential buyers can expect. But the most useful idea is to conduct individual research and study independent reviews. It is smart to ask around for their references or look up reviews in Trustpilot. Such reviews are objective and provide a more neutral and accurate picture of the services delivered.
